At Velvet Laundry & Dry Cleaning Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
We collect personal information that you provide directly to us, including but not limited to:
Name
Email address
Phone number
Address (for pick-up and delivery services)
Payment details (for billing purposes)
Additionally, we may collect non-personally identifiable information such as your IP address, browser type, and browsing behavior on our site for analytics purposes.
2. How We Use Your Information
We use your personal information to:
Provide and manage our laundry and dry cleaning services
Process payments and billings
Communicate with you regarding orders, promotions, and customer support
Improve our website and service offerings based on your preferences and usage
Ensure a smooth and secure user experience
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors or delivery partners. These third parties are required to protect your information and use it solely for the purposes for which it was shared.
4. Data Security
We take the security of your personal information seriously and implement appropriate security measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and improve the performance of our website. You can disable cookies through your browser settings, but this may affect your user experience.
6. Your Choices and Rights
You have the right to:
Access and update your personal information
Request the deletion of your personal information
Opt-out of receiving promotional emails at any time by following the unsubscribe instructions in the emails we send
Contact us to inquire about your data or exercise your rights
7. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Please review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the contact info on the contact page.
