Welcome to Velvet Laundry & Dry Cleaning Services! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any additional terms or policies that may apply.
2. Services Provided
Velvet Laundry & Dry Cleaning Services offers a range of laundry and dry cleaning services, including pick-up and delivery, wash and fold, dry cleaning, and other related services. We reserve the right to modify or discontinue any services at any time without prior notice.
3. Account Registration
To use certain features of our website and services, you may be required to create an account. You agree to provide accurate, complete, and current information during registration and to maintain the security of your account. You are responsible for any activity that occurs under your account.
4. Payment and Billing
All payments for services are due at the time of service. We accept various payment methods, including credit cards and online payment systems. You agree to provide valid payment information, and you authorize us to charge the specified amount for the services rendered.
5. Delivery and Pick-Up
We offer free pick-up and delivery services within the specified service areas. You are responsible for ensuring that someone is available to receive your items at the scheduled time. We are not responsible for any delays or damages caused by incorrect or incomplete delivery information.
6. Cancellations and Refunds
If you wish to cancel a service, you must do so at least 24 hours before the scheduled pick-up time. Refunds will be provided only in cases of service failure or damage to items caused by our negligence. For any service-related issues, please contact our customer support team immediately.
7. Limitation of Liability
While we take great care in providing quality laundry and dry cleaning services, we are not liable for any damages to garments resulting from pre-existing conditions, improper care, or items that cannot be cleaned safely. We are not responsible for items left in pockets, such as money, jewelry, or other personal items.
8. Intellectual Property
All content on our website, including text, images, logos, and trademarks, is the property of Velvet Laundry & Dry Cleaning Services or its licensors and is protected by copyright laws. You may not reproduce, distribute, or use any of our content without our permission.
9. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.
10. User Conduct
You agree not to use our website or services for any unlawful, harmful, or fraudulent purposes. You may not interfere with the proper functioning of our services or engage in any activity that violates these Terms and Conditions.
11. Indemnity
You agree to indemnify, defend, and hold harmless Velvet Laundry & Dry Cleaning Services and its employees, contractors, and affiliates from any claims, damages, or liabilities arising out of your use of our website and services or your violation of these Terms and Conditions.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the state of New Jersey, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the courts located within New Jersey.
13. Modifications to Terms
We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Last Revised” date. It is your responsibility to review these terms periodically.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us using the information available on the Contact Us page.
